Work etiquette or Am i being a whiny bitch?

"itschrome" (itschrome) 03/23/2016 at 11:28 • Filed to: None

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So last night a Client sent a huge email expressing thanks for work on a major issue they had that I had been personally handed from management after several other techs failed to fix the issue. I spend days on this job and finally got it sorted and fixed. It was no easy task and I went above an beyond on this job, which is kind of normal for me and I don’t mind. I enjoy the work really. But this guy from the other company who is just like a manager of some sorts and wasn’t actually involved. Any ways in this email that went to my manager, other managers and department heads for my company and theirs they named a tech who did nothing but open the ticket and failed to help at all as having been the one who solved the issue. this guy is like a tier lower tech than I am and generally useless. But non the less his name got blasted with kudos very publicly for my work. My manger then went to respond and did not take the take to correct them or even mention me! This is kind of pissing me off becuase the guy named hasn’t said anything to correct them and even over heard him thanking some one for the kudos... ok I’m actually really pissed about this, but I dunno what the proper etiquette is in this situation. I really don’t care, I don’t I’m not a glory slut by any means. it’s just when I do something massive and then some one publicly blasts a kudos like that and give some one else credit who does not deserve it, it stings a bit.. So OPPO what would you do? do i just suck it up and move on with the smug sense of self satisfaction knowing the truth or do I say something?

Ash78, voting early and often > itschrome 03/23/2016 at 11:33

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Worst, most common job situation I can think of. I always came in at 7am, squeezed 12 hours of work into 9-10 hours, and generally kept a lot of the ship afloat. But another guy rolls in at 8:30 or 9:00, does almost nothing, takes a 3-hour lunch, but sits at his desk from 4-7pm. That way, the big bosses who are working late think he’s burning the midnight oil. He got far more kudos for that than I ever did in years of innovation and problem-solving. Fun fact: I now work with him at another employer and he’s my senior. At some point, you just have to stop giving a shit and just going with the flow. If you do good work, it will be rewarded (eventually) and you can't let petty grudges and unfairness get you down.

yitznewton > itschrome 03/23/2016 at 11:34

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Is your manager aware that you did all the work?

Ultimately it all depends on your relationship with your manager(s); if you have nobody you feel comfortable bringing up something like this with, you should see if you can develop those relationships (because it’s you), or figure out an exit strategy (because it’s them).

RamblinRover Luxury-Yacht > itschrome 03/23/2016 at 11:34

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Go to the accidental glory hound’s cube and just stand there glowering with the most fakest grimace you can muster. That’ll learn’im. Then do the same to the manager.

66671 - 200 [METRIC] my dash > itschrome 03/23/2016 at 11:34

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Maybe it would be kinda weird but maybe you could talk to the manager and mention that you helped too, instead of putting the other guy down? IMO it depends on what the other guy gets out of it, I’m sure it will help his reputation but it might not be worth it for only that... Tricky. ..

-this space for rent- > itschrome 03/23/2016 at 11:35

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Sounds like business as usual at my job.

cazzyodo > itschrome 03/23/2016 at 11:36

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Wait, clarification needed, here. Email expressing thanks from an external manager thanked someone else than you and he’s reaping the benefits while saying nothing?

I actually don’t have any input because that was basically my problem at my last job and I was too confounded to say anything, even after I left.

Brian, The Life of > itschrome 03/23/2016 at 11:36

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I would say something to your manager. If he for sure knew that you were the one who fixed it and the guy getting the credit did nothing, it’s ok to tell him you are very disappointed that he didn’t have your back. If he might not have known, tell him straight up what actually went down and that you’re disappointed that you are not getting recognized for your good work.

OPPOsaurus WRX > itschrome 03/23/2016 at 11:36

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i’d be pissed.

BJ > itschrome 03/23/2016 at 11:37

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Talk to your manager and express your dissatisfaction at not being recognized for the hard work you did. Ensure he understands clearly what your role was and why recognition is important - job satisfaction, future promotion opportunities, etc.

You can ask that he send another email adding your name for recognition, something like “we should also thank Mr Itschrome for his hard work on this issue.” Don’t expect this to actually happen. At the least, ask for an email reply to you directly with the recognition, so that it’s recorded somewhere in case he disappears.

Do not ask for the other person’s name to be removed, this is petty or will appear to be so. Let them ride on your coattails and then fall on their face another time.

koawaft1 > itschrome 03/23/2016 at 11:39

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Time to jump on the kudos bandwagon. Ask your manager if he could invite the tech to give a little presentation on how he was able to succeed where others failed. That tech will now have to be all in on his lack of correcting the misplaced praise. And you will learn his bullshitting abilities. Or he will learn to not fuck with you in a very polite way.

DrJohannVegas > itschrome 03/23/2016 at 11:40

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I’d check with management (or whoever your direct supervisor is) to see if they are aware of how things went down. Plaudits from others in the office are unlikely to matter much when it counts: promotion and retention. As long as those who actually call the shots know how it went down, I wouldn’t stress it too much. Correcting a client on a mistake like that doesn’t really look good, so I can understand why your manager fired off Form Response #4. Just make sure a note of the case gets put in a file, with an accurate description of the event. (If it was as big a deal as you are saying it was.)

As for how to do that delicately, I dunno. You might get an angle by saying: “I saw the email from CLIENT, and just wanted to chime in and say that, although it was a tough problem, I’m really glad we got it sorted,” and go from there.

jariten1781 > itschrome 03/23/2016 at 11:41

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Do the higher-ups in your stove pipe know the actual lay of the land? If so I wouldn’t worry about it; if not I’d have a jovial conversation with the sup...something like “I need to start putting my name on more tickets so people can remember it haha”.

The thing I wouldn't do is blast the client. They probably made the (not terrible) assumption that the name on the ticket was the tech performing and were trying to do a good thing. Leave them out of it.

X37.9XXS > Brian, The Life of 03/23/2016 at 11:42

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Take the cash and let the credit go

1. Do you still have a job?

2. Are you getting paid?

3. Do you have a good relationship with your supervisor?

If you can answer yes to these three questions, life is good

Tohru > itschrome 03/23/2016 at 11:44

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The correct answer is to poop in the dash vents of his car.

Dr. Zoidberg - RIP Oppo > itschrome 03/23/2016 at 11:45

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Keep your nose forward and move on. If it’s a good place to work, your effort and skills will be recognized with time. If they are not, you need to consider moving on to another gig eventually because you will become bitter and will likely not ascend. Not to mention they would suck to not recognize you. Is the guy shitty for not correcting anyone for his undue praise? Yes. But you will have the rest of your employed life to deal with people who do nothing and get by for no earned reason. This will not be the last time or person.

Little good will come of you talking to anyone in a managerial position. You may come off petty and whiny, no matter how professionally you craft your grievance. You could talk to the person who took your glory, which I don’t recommend, because if he goes and reports that to a manager, yeah, you’ll be branded as an ass by people that matter, and good luck getting recognized for anything.

Maybe this isn’t what you want to hear, but it is my two cents.

DrJohannVegas > X37.9XXS 03/23/2016 at 11:45

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I agree on the public credit aspect, but when it comes time for pay reviews or, hopefully not, retention interviews/job cuts, having successful cases in the file, and having management aware of that fact, matters. So, in this case, credit may in fact be money.

BJ > X37.9XXS 03/23/2016 at 11:47

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I disagree. This type of recognition from a client is extremely valuable for both the company and the employee. At the very least, internal recognition from the manager is in order.

No need to make a stink about things. Just make sure you don’t get overlooked.

marvthegrate > itschrome 03/23/2016 at 11:47

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As your attorney I prescribe three ounces of good bourbon over ice, or not as is your preference.

DrJohannVegas > RamblinRover Luxury-Yacht 03/23/2016 at 11:52

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Bonus points for using props. (Double bonus points for using an actual propeller.)

Dean Beyer > itschrome 03/23/2016 at 12:00

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Step 1: reply all

Step 2: “WTF, dick?”

MontegoMan562 is a Capri RS Owner > koawaft1 03/23/2016 at 12:17

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vicious

MontegoMan562 is a Capri RS Owner > itschrome 03/23/2016 at 12:18

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It’s all down to whether or not your manager knows you worked on it or not. Did they assign it to you? Is he actually aware you were on it?

itschrome > Brian, The Life of 03/23/2016 at 12:57

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Thank you. I did speak with him about this and he agree’s a public correction should be noted due to the amount of higher ups at work that were included on the email. he also apologized for not making the correction initially admitting he only skimmed the email and respond to them in a manner that merely addressed their gratitude and thanked them for their continued business. I feel better now.

itschrome > X37.9XXS 03/23/2016 at 12:58

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yes, yes and yes. I also took the advice here and spoke to him casually about it and he agreed a public correction was in order due to the amount of people included in the email chain that work above or out side our department.

itschrome > DrJohannVegas 03/23/2016 at 13:00

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exactly, that was my concern. With the scope of this ticket it’s definitely worth having it known who actually did the work. spoke with my manager and he’s going to reissue a statement. I still feel weird for bringing it up though.

itschrome > BJ 03/23/2016 at 13:00

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I agree and I spoke with my manager casually, he agreed with me and will be issuing a public correction.

itschrome > RamblinRover Luxury-Yacht 03/23/2016 at 13:01

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hahaha, part of me wanted to do this. he still hasn’t spoken up about it, my manager and I did speak and he agreed with me that a public correction should be made.

itschrome > DrJohannVegas 03/23/2016 at 13:01

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thanks again for the advice!

itschrome > jariten1781 03/23/2016 at 13:03

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that’s main issue, the higher ups don;t know what goes down. all they see is public kudos or negative blasts about what we do. So I felt it was a bit of a slight for them to have the wrong info regarding this situation.

itschrome > BJ 03/23/2016 at 13:03

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thanks again!

DrJohannVegas > itschrome 03/23/2016 at 13:22

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Form Response #4 at work, friends.

BJ > itschrome 03/23/2016 at 13:46

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Great news, congratulations!

Brian, The Life of > itschrome 03/23/2016 at 14:10

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Good news ... your boss sounds like a stand-up guy.

jariten1781 > itschrome 03/23/2016 at 14:14

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I was specifically mentioning your stovepipe for a reason. If your boss understands reality and he has a good relationship with his boss then I wouldn't worry about it at all. It really doesn't matter what the Senior Manager of 'shit I don't work on' that's in another section of the building thinks. If your boss doesn't understand then you ought to go down path #2.

BLCKSTRM > itschrome 03/23/2016 at 14:26

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If your boss is a good guy/gal they should just do a short reply-all to give you a shout-out.

If they haven’t done it yet they may have not realized (and may not have even read the email). It may take a short conversation, but there’s nothing wrong with that. Hopefully they’ll take care of it.

Actually, that other yahoo SHOULD have replied all and at least given you some credit, too, but he doesn’t sound like the type.

I know people who would do it themselves, but I’m with you - I’m not like that.

itschrome > jariten1781 03/23/2016 at 14:29

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he was super understanding because, well first, I provide technical support for a technical product we make. so that being said the others are like heads of engineering/QA/product development sales and the head of our own department. I’m trying to move from here to maybe one of those departments. So in that light it’s like yeah I did a great thing going above and beyond and this other guy did nothing. So yeah if they could see a good kudos for me it’s good for me in the long run. Also I may want to transition from here to one of the clients and this one was a BIIIIIG one. so also it’s good for them to know. in the end I talked to my manger and he did issue a correction. haha I feel better now.

itschrome > Brian, The Life of 03/23/2016 at 14:31

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he is actually. probably the best manager I’ve had.

itschrome > BLCKSTRM 03/23/2016 at 15:04

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my manager has made a correction. I agree the other guy should have said something first thing when the email came in, I know I would have if I was in that position.

jariten1781 > itschrome 03/23/2016 at 15:28

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Cool, glad it worked for ya.